BackOps
An "AI resolution layer" for companies that make or move physical goods, automating claims, disputes, order exceptions and chargebacks.
BackOps sells what it calls an "AI resolution layer" for companies that make or move physical goods. It automates the resolution of claims, disputes, order exceptions and chargebacks. On 2026-09-16 it announced a $42M Series B led by Insight Partners, with Theory Ventures, Construct Capital, Gradient Ventures and 10VC, six months after a $26M Series A in March 2026. The company says one deployment cut billing cycle time from about 28 hours to 14 minutes, and one customer has processed more than 500,000 claims. Its customers are large enterprises in grocery, retail, logistics and distribution in the US.
Traction
- $42M, led by Insight PartnersSeries Bpulse2.com (source, opens in a new tab) ·
- $26M (March 2026)Series A, six months earlierpulse2.com (source, opens in a new tab) ·
- More than 500,000Claims processed for one customer (company-stated)pulse2.com (source, opens in a new tab) ·
- About 28 hours down to 14 minutesBilling cycle time at one deployment (company-stated)pulse2.com (source, opens in a new tab) ·
Live in US
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- Status
- The company or maker states these facts itself.
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- Topics
- AI agents, Claims, Chargebacks, Supply Chain, Series B