Workflow 01 · Exception to actionLive
Sales Order Delay Watchorder watch
Watches every open sales order overnight and catches the slip before your customer does, then routes it to the person who can still fix it.
Works with
- Production planners · The morning exception queue, ranked and routed, before anything cascades.
- Sales · A heads-up the moment an order slips, with the customer reply already drafted, before the customer asks.
Runs on
ERPExcelWeCom
One morning queue instead of ERP exports, Excel checks and group-chat pings.
How it runs
- 1Overnight, the system reads the ERP and the tracked Excel files.
- 2Every anomaly is classified and ranked by order value and urgency.
- 3In the morning, each exception lands in WeCom with the person responsible, and sales sees the ones touching its customers. Not a group blast.
- 4The plant manager approves or redirects before anything cascades.
- 5The task owner acts: expedite, reassign, or send the drafted note that resets the customer's expectations before they ask.
- The human gateNothing cascades without a manager's approval.Every action lands on the record with full provenance, and the system learns from each decision.
WeCom · morning exceptionsrunning
Flagged 06:30
Order YBD26141 will ship late.
Due Jul 18 · Overdue 1 day
Packing is the gap, 6 of 6 work orders still open.
ApproveAdjust
The ROI
70% → 90%
on-time delivery at our anchor deployment, a 300-person export factory. Late shipments down 85%.
Why it matters
A late export order costs real money. Brand chargebacks run 3 to 5% of order value (Walmart deducts 3% and Target 5% under their on-time programs), and rescuing a late shipment by air costs 4 to 6 times sea freight. Catching the exception two weeks earlier is the whole difference.
Next up
Recommended action drafted on every cardWrite-back into the ERP