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Success Story

How DC Button Reduced Delays by in Just 6 Weeks85% in Just 6 Weeks

DC Button Hero
Industry
Garment Accessories Manufacturing
Location
Guangzhou, China
Company Size
350,000+ sq ft · 300-500 Employees · 1,000+ Machines
Website
dcbuttons.com
Key Customers
Major supplier to H&M and Zara
The Challenge

The "Black Box" of External Manufacturing

Like many manufacturers, DC Button relies on external partners for plating, dyeing, and other specialized treatment steps. While internal production is managed in its legacy ERP, outsourced work is tracked across disconnected systems: ERP records, Excel sheets, and constant WeChat and email follow-up with suppliers.

Even with dedicated staff, the process is fragmented, labor-intensive, and hard to log clearly. Information is scattered, full context is difficult to recover, and issues are often discovered too late. This is a major reason DC Button's on-time delivery stayed around 70%, despite significant human effort and the high cost of delay recovery through rework, air freight, and customer pressure.

Core Pain Point
"We didn't know an order was late until the customer called to ask where it was. By then, it was too late to fix without losing money."
Production Manager, DC Button Co.

From Manual Chasing to 24/7 Execution

The Old Way

Manual & Slow
Scattered Tracking
Status lived across ERP records, spreadsheets, and supplier updates.
Messages, Emails, and Calls
Teams chased updates manually across WeChat, email, and phone.
Firefighting Mode
Issues were discovered late, with little context and expensive recovery.

The IndusCore Way

24/7 Agents
Agent with Full Context
IndusCore syncs ERP data, spreadsheet tracking, and supplier updates into one live execution layer that continuously watches for exceptions.
Ownership + Execution
Every issue is assigned to the right stakeholder, with clear responsibility, next actions, and follow-up history.
Escalation + Flexibility
If an issue is not resolved in time, the system escalates it to the right manager. Teams can also configure workflows, access, and rules to match how they actually operate.
What We Built

Digital Employees for Factory Execution

Exception Agents
Surface the few orders and sub-steps that need action now: overdue, due soon, and at risk.
Execution Agents
Assign ownership, send follow-ups, collect updates, and keep work moving without manual chasing.
Audit + Escalation Agents
Log every message, ETA, and notes, then escalate automatically when nothing changes.
induscore.ai/cockpit
Overdue
12
Due Today
8
On Track
145
Overdue#PO-8832
Due Today#PO-8890
On Track#PO-8901
On Track#PO-8912
Results

Measurable Results

Operational impact in the first 6 weeks of deployment.

0%
On-Time Delivery
Up from 68% by catching Delays in real-time
0h+
Hours Saved / Week
Reduced manual spreadsheet chasing and reactive firefighting
$1M+
Annual Savings Impact
From early delay detection reducing air freight and rush costs
“
IndusCore's agents changed how our team works day to day, saving our factory thousands of hours and millions of dollars each year.
DC
David Chen
General Manager, DC Button Co.

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