Workflow 03 · Who actually caused the delayLive
Delay Reason Reviewerdelay review
Traces every delayed order across departments and separates who shows the delay from who actually caused it. Evidence for the monthly review.
Works with
- Owners & production managers · A monthly review that runs on evidence instead of arguments.
Runs on
ERPExcel
One process trace instead of finger-pointing across four department meetings.
How it runs
- 1Every order carries its full process trace across departments.
- 2Each step has a standard window, from the ERP routing or that step's own 90-day median.
- 3Delay inside the window is attributed upstream. Delay beyond it belongs to the step.
- 4Every month, each department sees its true responsibility, not just what shows on its desk.
- 5Management reviews with evidence instead of arguments.
- The human gateThe system ends the blame debate.What to fix stays with management.
Monthly delay reviewrunning
Delay review · Juneby department
Plating4 of 12
Assembly7 of 9
Packingimproving2 of 8
shown on deskactually caused
The ROI
274+
decisions recorded with full provenance, ready for the monthly review.
From the floor
At our anchor deployment, one department showed 23 delayed orders in a month. The trace proved 18 were inherited from upstream. That changed the meeting.
Next up
Improvement tracking, so last month's fix is measured, not assumed