Workflow 06 · Names the step, not the departmentLive
Factory Doctordelay diagnosis
Traces a late order from department to line to the person on it, each measured against its own 90-day baseline. Every finding arrives with a change to try, not a name to blame.
Works with
- Owners & production managers · A monthly review that runs on evidence instead of arguments.
Runs on
ERPExcel
One process trace instead of finger-pointing across four department meetings.
How it runs
- 1Every order carries its full process trace across departments.
- 2Each step has a standard window, from the ERP routing or that step's own 90-day median.
- 3Delay inside the window is attributed upstream. Delay beyond it belongs to the step.
- 4Every month, each department sees its true responsibility, not just what shows on its desk.
- 5Management reviews with evidence instead of arguments.
- The human gateThe system ends the blame debate.What to fix stays with management.
Monthly delay reviewrunning
Delay review · Juneby department
Plating4 of 12
Assembly7 of 9
Packingimproving2 of 8
shown on deskactually caused
The ROI
274+
decisions recorded with full provenance, ready for the monthly review.
From the floor
At our anchor deployment, one department showed 23 delayed orders in a month. The trace proved 18 were inherited from upstream. That changed the meeting.
Next up
Improvement tracking, so last month's fix is measured, not assumed