Workflow 02 · Order status, self-serveLive
Customer Update Draftercustomer liaison
Breaks every sales order into its manufacturing, outsourcing and purchase legs, live, so sales answers the customer in minutes instead of chasing production.
Works with
- Sales · Answers 'where's my order' in minutes, not after five pings to production.
Runs on
ERPWeCom
One live view instead of calls to the production office and day-old Excel status sheets.
How it runs
- 1A customer asks where their order is.
- 2The salesperson opens the order and sees its manufacturing, outsourcing and purchase sub-orders, each with a live status bar.
- 3The lagging step is visible instantly, and the responsible department is one tap away.
- 4The customer gets an accurate answer in minutes.
- The human gateWhat to tell the customer stays a human call.The system makes sure it is an informed one.
Order execution trackingrunning
Order DCX261142d behindships Jul 24
WO-26114-1MfgAssembly
OS-26114-2OutsrcPlating supplier Blagging here
PO-26114-3PurchaseRaw material supplier A
Answer drafted for the customerReview & send →
The ROI
20+ hours
saved per team, every week at our anchor deployment.
From the floor
The old flow: ask the production manager, wait, get the answer 5 to 20 minutes later. The waiting was the real cost.
Next up
Early warning when a sub-order drifts lateDrafted customer replies