All customer stories
DC Button Co. · Guangzhou
The steps they could not see
Plating, dyeing and other treatment steps happen at partner shops. Internal production sits in the ERP; the outsourced half sat in phone calls and chat.
What it felt like
“We didn’t know an order was late until the customer called to ask where it was. By then, it was too late to fix without losing money.”
Production Manager, DC Button Co.
What runs there now
- Surfaces the orders and sub-steps that need action now: overdue, due soon, at risk
- Watches the outsourced legs the ERP never sees
- Flags the constraint while there is still time to move it
Where this sits
This is one part of the deployment that took DC Button from 68% to 92% on-time delivery in six weeks.