All customer stories
DC Button Co. · Guangzhou
Every message on the record
When an order slips, the argument is usually about what was said and when. That argument ends when the thread writes itself down.
What it felt like
“Issues are often discovered too late, and the cost of recovering a delay lands on us.”
From the deployment notes, DC Button Co.
What runs there now
- Logs every message, ETA and note as it happens
- Escalates on its own when nothing changes
- Leaves a history a late order can be traced through, months later
Where this sits
This is one part of the deployment that took DC Button from 68% to 92% on-time delivery in six weeks.